Privacy Policy

Infrastructure AI (“we,” “us”) respects your privacy. This summary explains what we collect, why, who we share it with, how we protect it, and the choices you have.

What We Collect

You give us: your name, business email, phone number, company name, and any additional details you agree to share when you request a demo (such as building address, number of buildings, square footage) or contact us.

We collect automatically: IP address, browser and device info, pages viewed, publicly available information, and cookie data when you use and/or contact our site.

From third parties: business contact information from marketing partners, enrichment providers, and platforms like LinkedIn.

If you subscribe to our service and/or retain us, we may request specific information and details about your buildings and/or infrastructure, such as size of buildings, type of HVAC systems, existing management of the buildings, and cost savings (actual and projected).

We do not knowingly collect data from children under 16, and we do not intentionally collect sensitive personal information through our site. Customer data is stored in the region that a customer requests. We have the ability to export customer data.

Why We Use It

• To respond to demo requests, inquiries, and support questions, and — if you subscribe to our service and/or retain us — to best provide you with our services and demonstrate your cost savings.
• To send marketing emails, newsletters, and event invitations (you can unsubscribe anytime).
• To improve our website and measure how it’s used.

We do not make automated decisions about you that produce legal or similarly significant effects.

Who We Share It With

We share information only with:

• Service providers that help us run our business — including HubSpot (CRM and marketing), cloud hosting, analytics, and email tools — under contracts that require confidentiality.
• Legal and safety recipients when required by law or to protect our rights.
• Business partners in connection with a merger, acquisition, or financing.

We do not sell your personal information for money. Some advertising and analytics activity may count as “sale” or “sharing” under U.S. state laws — you can opt out below.

How We Protect Your Information

We protect your information by restricting access to our servers and computers and by requiring those with access to execute confidentiality agreements (unless a governmental authority compels production). We also use encryption, access controls, and vendor due diligence to safeguard your data.

International Transfers

Infrastructure AI is based in the United States. If you’re in the EU, UK, or Switzerland, your data is transferred to the U.S. under Standard Contractual Clauses or the EU-U.S. Data Privacy Framework.

Your Choices and Rights

You have the right to:

• Access, correct, or delete your personal information by directly accessing it in our system and/or requesting that we do so.
• Receive a copy of your data in a portable format through direct access and/or by making a request of us for it.
• Opt out of marketing emails (use the unsubscribe link in any email and/or make the request of us).
• Opt out of “sale” or “sharing” and targeted advertising — we honor the Global Privacy Control (GPC) signal automatically. You can also make the request to us directly.
• Withdraw consent to cookies or marketing at any time by direct access and/or by notifying us.
• Lodge a complaint with your data protection authority (EEA/UK).

To exercise any right, email us at privacy@infrastructureai.org. We’ll generally respond within 30–45 days for standard privacy requests, data requests, and issues under consumer privacy laws (CCPA/GDPR), or for requests to download or delete your data.

We will generally respond within 72 hours if we are advised that breaches or life-safety emergencies are involved, action is required for regulatory compliance or an urgent risk, someone is in danger, or you advise us that you have been hacked.

Cookies

We use cookies for site functionality, analytics, and marketing. You can manage your preferences through our cookie banner or your browser settings. We honor Global Privacy Control signals as opt-out requests.

Data Retention and Security

We keep personal information only as long as you are subscribed to our service and/or retain our services. If you terminate your agreement with us and/or ask to be deleted or removed, we will do so. Deletion or removal will generally occur within 30–45 days of the termination of your agreement and/or your request. The only exception is where legal requirements mandate otherwise, in which event we will comply with those requirements.

Updates

We may update this Policy from time to time. The “Effective Date” above shows the latest version. Material changes will be communicated through the site or by email.

Contact Us

This summary is intended for quick reference. For our full privacy disclosures, including GDPR legal bases and a complete list of U.S. state rights, please contact us at privacy@infrastructureai.org.